Shipping and returns
We use PostNL to send your package.
Orders above €60.00 are delivered free of charge in the Netherlands. For orders under €60.00 we charge €4.95 in shipping costs.
Shipping time
We do our best to ship all orders placed before 3 p.m. within 2 working days. You will then receive your order within 1-2 working days.
If you would like to receive your order faster, please contact us and we will do everything we can to send your package the same day.
As soon as the package arrives at PostNL, you will receive track & trace information at the email address you provided when ordering. Always check your Spam box if you miss any notifications about your order.
You can also pick up your package from us. See our opening hours or contact us.
Returns
You have 14 calendar days to return a purchase. Costs and risk of return shipment are for the buyer.
If your order is returned because you have not collected your package from the parcel point where it was made available to you, any shipping costs paid will not be refunded. You will then be refunded the amount of your ordered product(s).
We will refund your order as quickly as possible and always within 14 days.
Return address :
SuperMatique
Nieuwe Binnenweg 197a
3021 GA Rotterdam
The Netherlands
Download the return form here